About this role
Role Overview
- Process employee lifecycle transactions, including new hires, job changes, and terminations.
- Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
- Coordinate pre-hire onboarding steps and work authorization steps.
- Perform regular data audits to ensure accuracy and integrity of employee records.
- Support basic HR reporting needs.
- Contribute to maintaining process documentation and driving consistency across global operations.
- Maintain and audit employment records.
- Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.
Requirements
- Flexibility to work US Time hours.
- 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
- Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
- Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
- Ability to analyze and validate data accurately and thoroughly.
- Ability to handle sensitive and confidential information with professionalism.
- Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
- Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
- Self-motivated and collaborative team player.
- Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
- Bachelor’s degree in Human Resources or a related field is strongly preferred.
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)