Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Enroll 25% or more of all connected leads
25% or more of all connected members take a class within 1 week of an engagement outreach
Maintain 92% or higher customer satisfaction score

1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
Effective communication: Empathetic and active listener for our future and existing members.
Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.

Member Experience Associate, Bilingual – Spanish

Key skills