Merchant Operations Manager – Operational Excellence

Role Overview

• Lead the planning, execution, and governance of operational projects that impact merchant experience and performance.
• Act as the primary liaison between Merchant Operations and internal teams, coordinating resources to meet shared business objectives.
• Oversee merchant onboarding and ensure accurate, up-to-date partner data across systems to support operational integrity.
• Design and implement scalable processes, driving continuous improvement and efficiency across merchant workflows.
• Manage commission payments, promotions, and incentive programs in collaboration with Finance and Accounting teams.
• Develop and monitor operational KPIs, providing actionable insights and executive-level reporting.
• Ensure compliance, documentation, and consistency of administrative information related to merchants.
• Champion cross-functional collaboration to align merchant operations with company-wide strategic initiatives.

Requirements

• Bachelor's degree in Economics, Engineering, Management, Finance, or a related field.
• 3-5 years of relevant experience in operations, with hybrid project management skills
• Analytical skills with a data-driven approach.
• Desirable previous experience in technology, mobile products, or the consulting industry.
• Previous proven experience improving operational efficiency.
• Previous experience launching apps and physical products.
• Proven experience in a fast-paced environment and working with a scalability mindset.
• Self-driven and results-driven.

Benefits

• PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• PayJoy Principles
• Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening