Leads and directs concurrent standard or complex projects
Engages with stakeholders to deliver projects from original concept through final implementation
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Manages the delivery of the project/program, including rigorous scope control and change management
Provides pre-sales support by working with sales teams to scope and cost a project or program solution
Coordinates activities of the project teams through task delegation, resource assignment and program management

Bachelor's degree or equivalent in business and/or project management or related field
Relevant project management certifications preferably PMP required
Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment
Advanced client engagement experience
Advanced demonstrated understanding of the project/program life cycle
Advanced demonstrated competency in project/program change management
Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

Senior Client Project / Programme Manager

Key skills