serve as a liaison between Availity’s technical teams, health plan analyst, Strategic Account Managers (SAS) and the strategic health plan partners
ensure that the products or services align with the customers' technical needs and business objectives
proactively build, maintain, and expand relationships with strategic Payer Partners
provide exceptional customer service and support to build strong, long-term relationships with clients
provide thought leadership and deliver account management excellence
communicate with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings
consult with Health Plan customers to identify and qualify opportunities to up-sell new products or services
Requirements
at least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling
an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor’s degree a plus
strong interpersonal skills
experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization
team player that works in support of others and in close collaborative partnership
knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations
problem-solver who listens to business problems and can provide potential solutions
exceptional customer service skills
strong analytical and research skills
highly motivated, self-starting, and proactive – not reactive
demonstrated ability to use discretion and make sound decisions
HIPAA (Health Insurance Portability and Accountability Act) knowledge
Benefits
competitive salary
bonus structure
generous HSA company contribution
healthcare, vision, dental benefits
401k match program that you can take advantage of on day one
unlimited PTO for salaried associates + 9 paid holidays
Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
opportunities to engage with community organizations through volunteering