Technical Account Manager

Role Overview

• serve as a liaison between Availity’s technical teams, health plan analyst, Strategic Account Managers (SAS) and the strategic health plan partners
• ensure that the products or services align with the customers' technical needs and business objectives
• proactively build, maintain, and expand relationships with strategic Payer Partners
• provide exceptional customer service and support to build strong, long-term relationships with clients
• provide thought leadership and deliver account management excellence
• communicate with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings
• consult with Health Plan customers to identify and qualify opportunities to up-sell new products or services

Requirements

• at least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling
• an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor’s degree a plus
• strong interpersonal skills
• experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization
• team player that works in support of others and in close collaborative partnership
• knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations
• problem-solver who listens to business problems and can provide potential solutions
• exceptional customer service skills
• strong analytical and research skills
• highly motivated, self-starting, and proactive – not reactive
• demonstrated ability to use discretion and make sound decisions
• HIPAA (Health Insurance Portability and Accountability Act) knowledge

Benefits

• competitive salary
• bonus structure
• generous HSA company contribution
• healthcare, vision, dental benefits
• 401k match program that you can take advantage of on day one
• unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
• reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
• opportunities to engage with community organizations through volunteering