Own the Configuration Management process and ensure the health and quality of CMDB data.
Define, develop, and maintain CMDB governance policies, including CI class models, naming conventions, and lifecycle states.
Maintain and enhance the CMDB data model, structure, and CI relationships.
Ensure configuration data is accurate, complete, compliant, and supports ITSM processes.
Collaborate with Incident, Change, Problem, and other Process Owners to ensure correct usage of CI data.
Support stakeholders across the organization in product management and customer onboarding activities.
Lead CMDB audits and health checks, identifying gaps and driving corrective actions.
Define requirements for discovery, integrations, and data population into the CMDB.
Serve as the functional lead for CMDB-related tools and integrations in partnership with the ServiceNow Platform Owner.
Align configuration management practices with the overall ServiceNow platform strategy, architecture, and roadmap.

Strong hands-on experience with ServiceNow CMDB and configuration management practices.
Solid understanding of CMDB structure, CI relationships, lifecycle management, and data modeling.
Experience with running ITSM processes in ServiceNow.
Knowledge of ITIL and ITSM frameworks.
Analytical mindset with strong attention to detail and a drive for data quality.
Ability to work collaboratively with cross-functional teams and stakeholders.
Ability to communicate complex information clearly across different teams.
Nice to have: ServiceNow certifications (e.g., CMDB, Discovery, ITOM).
Experience of ServiceNow integrations and data ingestion methods.
Experience supporting product onboarding or customer onboarding service processes in ServiceNow.
Familiarity with audit and compliance activities related to configuration data.

Extra holidays. We have 25 days off plus 2 sick days.
We contribute from 10 400 CZK per year.
You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
123 CZK meal allowance on top of your salary.
Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
We’ll support you when you’re sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
Extra work is appreciated. When overtime is needed, we pay more than the law requires.
Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
Nordic culture. At Tieto, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.

ServiceNow Configuration Manager

Key skills