About this role
Role Overview
- Respond to customer queries via live chat, tickets, and video calls
- Guide customers through troubleshooting and provideclear instructions
- Perform routine back-office tasks such as uploading bank files
- Document resolutions and best practices for continuous improvement
- Collaborate with other teams to escalate complex issues
Requirements
- Customer empathy under pressure
- Attention to detail
- Structured problem-solving
- Payroll and process understanding
- Effective use of support tools
Benefits
- Flexibility: possibility to live and/or work away from offices, within the UK
- Learning & Development: comprehensive learning platform for acquiring new skills
- Career Development: opportunities for internal moves
- Health promotion: Private medical insurance with Vitality
- Meals: Weekly Deliveroo credit and fortnightly fruit and vegetable packages
- Public transportation: 50% of travel cost to the office up to £100 a month
- Home office budget: yearly work from home budget
- Equipment: A MacBook as standard working tool
- Parental support: 16 weeks of maternity leave at 100% and 4 additional weeks for co-parent
- Time off: 25 days of paid holidays plus public holidays
- Disability Inclusion: equal treatment and adaptations for individuals with disabilities