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Resolution Specialist – Payroll at PayFit | JobVerse
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Resolution Specialist – Payroll
PayFit
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Resolution Specialist – Payroll
United Kingdom
Full Time
1 hour ago
No Sponsorship
Apply Now
About this role
Role Overview
Respond to customer queries via live chat, tickets, and video calls
Guide customers through troubleshooting and provideclear instructions
Perform routine back-office tasks such as uploading bank files
Document resolutions and best practices for continuous improvement
Collaborate with other teams to escalate complex issues
Requirements
Customer empathy under pressure
Attention to detail
Structured problem-solving
Payroll and process understanding
Effective use of support tools
Benefits
Flexibility: possibility to live and/or work away from offices, within the UK
Learning & Development: comprehensive learning platform for acquiring new skills
Career Development: opportunities for internal moves
Health promotion: Private medical insurance with Vitality
Meals: Weekly Deliveroo credit and fortnightly fruit and vegetable packages
Public transportation: 50% of travel cost to the office up to £100 a month
Home office budget: yearly work from home budget
Equipment: A MacBook as standard working tool
Parental support: 16 weeks of maternity leave at 100% and 4 additional weeks for co-parent
Time off: 25 days of paid holidays plus public holidays
Disability Inclusion: equal treatment and adaptations for individuals with disabilities
Apply Now
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