Technical Support Analyst – COBOL, Mainframe

Role Overview

• Ensure the availability and stability of services in the European market by monitoring production and test environments.
• Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
• Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
• Collaborate with development teams on application issues, enhancements, and maintenance tasks.

Requirements

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.
• Experience in IT support or production support (1–3 years preferred).
• Knowledge of Mainframe systems and COBOL.
• Basic knowledge of Linux.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure in fast-paced, 24/7 environments.
• Excellent communication skills in English.
• Ability to prioritize tasks and work independently or in a team.

Tech Stack

• Linux

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office