Director, Property Operations, Commercial

Role Overview

• Oversee day-to-day operations across a current portfolio of 9 commercial office properties totaling approximately 5.2 million square feet
• Lead and support Property Managers and building teams to ensure smooth building operations, strong tenant service, and consistent operational execution across all properties
• Establish and maintain consistent operating standards, policies, and procedures across the portfolio to ensure all assets are managed in a uniform and disciplined manner
• Drive operational efficiency and best practices across buildings and teams while ensuring a proactive approach to portfolio management
• Maintain clear visibility into building operations, projects, and team performance to ensure issues are identified early and addressed before they escalate
• Provide leadership, mentorship, and oversight to Property Managers and onsite building teams
• Ensure clear accountability, performance expectations, and operational consistency across all properties
• Monitor staffing levels, team performance, and professional development while fostering a collaborative and high-performing property management culture
• Ensure alignment and coordination between Property Management, Engineering, Leasing, and capital project teams
• Maintain close oversight of portfolio financials including operating statements, budgets, and reforecasts
• Review financial performance across properties and identify operational or financial issues requiring action
• Maintain oversight of monthly, quarterly and year-end financial deliverables including accruals, expense tracking, and financial reporting to ensure accuracy and timeliness
• Ensure strong financial discipline across the portfolio including monitoring expenses, managing variances, and maintaining alignment with budget expectations
• Maintain a strong tenant-focused service culture across the portfolio
• Support property teams in addressing tenant issues, operational challenges, and service delivery to ensure a high-quality tenant experience
• Ensure buildings maintain strong standards for cleanliness, safety, maintenance, and overall presentation
• Conduct periodic portfolio inspections and work with property teams to identify operational issues, maintenance needs, and opportunities for improvement
• Serve as a key operational partner to the VP, Property Management

Requirements

• Minimum 10 years of experience in commercial property management
• Significant experience overseeing multiple commercial office properties and property management teams
• Proven leadership experience managing property managers and building teams
• Strong financial acumen with the ability to analyze operating statements, budgets, and forecasts
• Strong understanding of capital projects, major repairs and maintenance planning, and construction coordination
• Highly proactive management style with the ability to anticipate operational and financial issues and drive solutions
• Exceptional organizational and multitasking skills with the ability to manage multiple properties, projects, and priorities in a fast-paced environment
• Solid understanding of building systems including mechanical, electrical, and plumbing systems
• Proficiency in Microsoft Office and property management systems such as Yardi

Benefits

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support