About this role

Prepare negotiation strategies for outstanding contributions, gathering information about the institution in advance.
Establish and maintain relationships with institutions, providing excellent service.
Operate fixed/mobile telephony systems and digital media for contacting and negotiating.
Conduct phone negotiations for outstanding assistance contributions and send negotiated invoices by email.
Track, using the system and spreadsheets, all generated, paid, and overdue invoices.
Ensure collection of the applicable Employer Assistance Contribution as established in collective agreements.

Solid experience in collections and negotiations.
Proficiency with Microsoft Office, with a focus on Excel and Word.
Intermediate computer skills.
Strong verbal and written communication skills.
Basic customer service knowledge.
Collections and negotiation techniques.
Ability to work well under pressure.
High capacity to handle conflicts.
University degree in a related field that contributes to job performance (preferred).

Collections Assistant

Key skills