Liaising with internal staff, customers and related stakeholders to reduce the risk and delinquency of the Fleet portfolio.
Manage a portfolio of delinquent contracts across AU and NZ
Identify and manage contracts that move into Financial Hardship, Administration and/or Liquidation
Issue repossession and legal instructions when required and manage process
Maximise asset disposal returns when vehicles are repossessed and/or returned, coupled with end of term obligations such as unfair wear and tear costs
Supporting the Accounts Receivables function with the collection of payments from customers and recording into the systems or supporting worksheets, execution of reconciliation or financial control checks, and processing of customer requests.
Requirements
At least 3 years’ experience managing a delinquent portfolio or in a similar recoveries/collections role
Strong analytical skills with excellent attention to detail and the ability to prioritise effectively
Solid knowledge of contracts in Administration and Liquidation, and an understanding of legal processes
Experience issuing repossession instructions and managing legal referrals
Sound understanding of compliance and legislative requirements, including Equifax reporting, the Privacy Act and National Privacy Principles
Exposure to operating and finance vehicle leases (highly regarded)
Excellent written and verbal communication skills, with confidence managing difficult conversations
Intermediate computer skills, including Excel and accounting/finance systems
Benefits
27 days of annual leave per year.
Hybrid work flexibility
we are open to Sydney or Melbourne applications
A ‘Dress for your Day’ policy
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
Ongoing training to help you develop and grow with real career development opportunities
Rewards programme, including a range of discounts from a variety of retailers.