Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
Deliver technical training sessions to partners and customers.
Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
Prioritize work effectively based on case severity and active KPIs.
Be willing to travel up to 30% of the time, including both planned and occasional short‑notice trips.

BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
1–3 years of experience in Technical Support, R&D, or a comparable technical role.
Strong troubleshooting skills with a proactive, solution‑oriented mindset.
Ability to work independently while effectively managing multiple priorities.
A team‑oriented attitude and the ability to thrive in a fast‑paced, international environment.
Excellent communication skills in English; French and/or Spanish language skills are a plus.
Solid general IT skills familiarity with Wi‑Fi, LAN, and basic networking is a plus.

Technical Support Engineer

Key skills