Client Experience Operations Director

Role Overview

• Lead the operational strategy for digital media campaign tracking across channels.
• Establish scalable workflows, governance models, and operational standards that support high-volume campaign delivery.
• Oversee campaign implementation processes, ensuring accurate setup and tagging for tracking attribution.
• Manage relationships with internal stakeholders and external media partners.
• Own governance and standards for digital tagging, campaign taxonomy, and tracking implementation across media platforms.
• Partner with marketing technology teams to manage tagging architecture using platforms such as Google Tag Manager.
• Ensure media data is accurately captured within analytics environments such as Google Analytics or Adobe Analytics.
• Develop QA frameworks to ensure consistent data integrity across campaigns.
• Lead collaboration with analytics teams to integrate media performance data into customer journey attribution frameworks.
• Ensure campaign tracking supports multi-touch attribution and cross-channel measurement.
• Provide strategic input into measurement methodologies and attribution modeling.
• Serve as the operational lead across media, analytics, marketing technology, and product teams.
• Translate marketing strategy into operational requirements and execution frameworks.
• Oversee campaign planning timelines, dependencies, and cross-team coordination.
• Build and manage a team responsible for campaign operations, tagging implementation, and operational project management.
• Mentor team members and establish best practices for operational excellence.
• Drive a culture of accountability, documentation, and continuous improvement.

Requirements

• 8–12+ years of experience in digital media operations, marketing operations, or digital campaign management.
• Deep understanding of digital tagging frameworks and campaign tracking implementation.
• Strong familiarity with customer journey attribution concepts and multi-channel measurement.
• Experience leading cross-functional teams across media, analytics, and marketing technology.
• Proven ability to design scalable operational processes and governance frameworks.
• Experience with media platforms such as Google Campaign Manager 360 or The Trade Desk.
• Experience working with enterprise analytics platforms such as Adobe Analytics.
• Experience implementing tagging standards through tag management systems.
• Familiarity with marketing attribution or media measurement platforms.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!