About this role

Becoming the subject matter expert for our ‘360 Encompass’ autocoding solution and supporting the project manager in customer implementations
Provide end-user training and go-live support to understand our customers needs and ensure successful usage of our solutions
Discovery and Intake of requirements during customer implementation projects
User Engagement by providing remote and onsite presentations, product demonstrations and workshops to maximize the value of our products
Conducting regular calls with agreed stakeholders at the customer post implementation and provide additional adoption support
Report on adoption status and general health of the account to internal stakeholders

Experience in the medical/coding field (ideally as a medical coder or nurse)
Knowledge of the design and application of ICD-10-CM classification and DRGs
Experience in customer support and technical implementation
Proficiency in French, Dutch and English, both written and spoken
Current, valid driver’s License
Bachelor’s degree or higher and/or relevant job-related experience (additional qualifications)

Medical Coding Specialist

Key skills