Facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations.
Coordinate and/or execute the onboarding of new partners from signing to marketplace listing creation.
Provide ongoing communication and support to SEMs during the onboarding brands set up to first sale.
Assist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process.
Provide training and ongoing support to internal teams and external partners.
Develop and deliver training materials and sessions tailored to various audiences.
Manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations.
Communicate effectively with Mandarin-speaking partners and internal stakeholders to support onboarding and ongoing operations.
Maintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes.

Bachelors Degree
Fluency in Mandarin (spoken) is required
Experience managing expectations with clients in internal and external programs/projects
Can see multiple projects through to completion simultaneously while maintaining SLA expectations
Organization and effective communication with global offices and remote teams
Operational experience within the ecommerce/retail industry (preferred, not required)

Partner Onboarding Manager

Key skills