Messaging Manager

Role Overview

• Develop and implement messaging policies, standards, and procedures to ensure reliability, security, and compliance with applicable laws, regulations, and organizational requirements.
• Act as the principal point of contact for messaging system issues, ensuring expedited resolution of incidents, user requests, and escalation of critical service disruptions.
• Lead the planning and execution of upgrades, migrations, and integration projects associated with messaging platforms, minimizing impact on business operations.
• Ensure all messaging environments are compliant with security requirements.
• Manage messaging-related security, including spam filtering, virus protection, encryption, and authentication protocols.
• Oversee the configuration and administration of policies related to data retention, archiving, e-discovery, and legal holds.
• Collaborate across IT, cybersecurity, and end-user support teams to align messaging services with broader organizational strategies.
• Track and report on system performance, availability, capacity, and usage metrics; provide briefings and recommendations to leadership regarding improvements or investments.
• Evaluate, select, and manage vendor relationships, including service agreements for messaging software, hardware, and cloud services.
• Stay informed of emerging technologies and best practices in enterprise messaging, recommending enhancements to meet evolving mission needs.
• Other duties as assigned.

Requirements

• 2 years demonstrated experience using Multimedia Message Manager (M3), conducting profile management, and monitoring message traffic for anomalies.
• Demonstrated experience in foreign disclosure, intelligence dissemination, or demonstrated ability to deliver professional briefings and presentations to diverse audiences.
• Demonstrated ability to draft and maintain documentation such as Standard Operating Procedures and ability to produce reports incorporating text and graphics to convey complex concepts.
• Active Top Secret/SCI Security Clearance with ability to obtain CI polygraph.
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 Calendar days of indoctrination at HQ INSCOM.
• Must be able to pass a background check.
• May require additional background checks as required by projects and/or clients at any time during employment.
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Tech Stack

• Cloud
• Cyber Security

Benefits

• Medical, Dental and Vision Insurance
• Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off