Identify ML server/rack requirements and coordinate delivery to ensure Data Center capacity and company requirements are met in a timely manner
Provide dedicated program management support, including deployment issue resolution, program performance monitoring, and adherence to Service Level Agreements (SLAs)
Ensure maximum efficiency and optimization in rack integration and hardware movement to ensure attainment of operational success, efficiency, and quality goals
Properly monitor critical infrastructure shipments to ensure on-time, accurate, and satisfactory deliveries; troubleshoot and resolve supply chain discrepancies as needed
Communicate with Engineering, Core Enablement functional workstream owners, and the management team to ensure achievement of technical deployment goals and objectives
Handle stakeholder expectations and provide recommendations for ML infrastructure strategic initiatives and long-range goals
Identify strategies to increase asset utilization from internal clients and/or to better manage existing rack space opportunities
Correctly enter data into the Data Center applicable applications/programs tools and maintain/generate required reports
Properly process, audit, and file various documentation related to Core Enablement activities
Support a Lean culture within the server staging and data center workflow

Bachelor’s degree or equivalent related work or military experience
2 years of experience in Data Center operations, ML hardware logistics, or supply chain
Project management experience and knowledge of the high-density server/rack vertical
Experience with Microsoft Office and DCIM/Inventory Management software
A highly organized and detail-oriented work style with a proactive and professional attitude
Excellent creative thinking and problem-solving skills; able to be conclusive, results-oriented, and strategic in thinking regarding technical constraints
The ability to work with minimal supervision, maintain confidentiality when appropriate, produce accurate output, and meet deadlines
The ability to build and maintain effective, reciprocal work relationships within and outside of the company (specifically with Infrastructure teams)

Program Operations Coordinator – 1st Shift

Key skills