Analyst, Video Conferencing

Role Overview

• Provide day-to-day support for video conferencing platforms (e.g., Microsoft Teams, Zoom)
• Monitor and maintain the performance of video conferencing systems
• Assist in the deployment and configuration of conferencing hardware and software
• Collaborate with IT, facilities, and vendors to support AV integrations
• Document support procedures, create user guides, and contribute to training initiatives
• Support the implementation of AV equipment refresh cycles, digital signage, and wayfinding solutions
• Participate in pre-event site assessments and post-event reviews
• Engage with stakeholders to clarify requirements and communicate service levels

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 0-3 years of experience supporting video conferencing technologies in a corporate or enterprise environment
• Strong understanding of video conferencing tools such as Microsoft Teams, Zoom, and related hardware
• Demonstrates a user-first mindset with the ability to communicate clearly and empathetically
• Uses analytical thinking to identify, diagnose, and resolve technical issues
• Works effectively with cross-functional teams including IT, facilities, and external vendors

Benefits

• Health insurance
• Paid time off
• Flexible work hours