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Analyst, Video Conferencing at The Hershey Company | JobVerse
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Analyst, Video Conferencing
The Hershey Company
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Analyst, Video Conferencing
Hershey, Pennsylvania, United States of America
Full Time
2 weeks ago
Visa Sponsor
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About this role
Role Overview
Provide day-to-day support for video conferencing platforms (e.g., Microsoft Teams, Zoom)
Monitor and maintain the performance of video conferencing systems
Assist in the deployment and configuration of conferencing hardware and software
Collaborate with IT, facilities, and vendors to support AV integrations
Document support procedures, create user guides, and contribute to training initiatives
Support the implementation of AV equipment refresh cycles, digital signage, and wayfinding solutions
Participate in pre-event site assessments and post-event reviews
Engage with stakeholders to clarify requirements and communicate service levels
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
0-3 years of experience supporting video conferencing technologies in a corporate or enterprise environment
Strong understanding of video conferencing tools such as Microsoft Teams, Zoom, and related hardware
Demonstrates a user-first mindset with the ability to communicate clearly and empathetically
Uses analytical thinking to identify, diagnose, and resolve technical issues
Works effectively with cross-functional teams including IT, facilities, and external vendors
Benefits
Health insurance
Paid time off
Flexible work hours
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