Director, Vendor Management Office

Role Overview

• Own the execution of enterprise vendor management standards, frameworks, and tools—driving deliverables from concept through implementation in partnership with the AVP.
• Drive consistent adoption of core practices, including: Vendor segmentation and tiering
• Performance management
• Governance forums and cadence
• Issue management and remediation practices
• Serve as a primary point of contact for vendor managers—owning questions, removing roadblocks, and ensuring actions are driven to closure.
• Help vendor managers interpret and apply enterprise standards in practical, business-relevant ways.
• Support onboarding, training, and ongoing enablement through communities of practice, knowledge sharing, and best-practice exchange.
• Partner with Third-Party Risk Management (TPRM) to integrate risk considerations into vendor management practices and coordinate audit, regulatory, and issue management activities.
• Partner with Procurement, Legal, Finance, and business stakeholders to resolve escalations related to vendor performance, service delivery, compliance, and improvement opportunities.
• Support vendor management reporting, dashboards, and insights to drive ongoing maturity improvements across the vendor management lifecycle.
• Lead cross-functional execution on initiatives and escalations—setting clear next steps, tracking progress, and driving timely completion.
• Prepare materials, analysis, and recommendations for senior leadership.
• Build strong working relationships across LOBs, functions, Procurement, and Risk teams.

Requirements

• 8+ years of experience in vendor management, procurement, or related role within a complex corporate environment; experience in financial services or insurance industry a plus
• Proven track record aggregating, analyzing, and translating vendor performance data into insights and actions
• Strong problem-solving, communication, and stakeholder management skills; able to influence across levels without direct authority
• Experience developing and maintaining vendor management policies, standards, processes, roles, and responsibilities
• Proficient in vendor management frameworks with a strong strategic and execution mindset
• Familiarity with change management and continuous improvement methodologies
• Innovative, curious mindset with an interest in modern technologies and data-driven approaches
• Ability to operate effectively in a matrixed environment, working independently, taking ownership, and partnering collaboratively to drive outcomes to completion
• Bachelor's degree or equivalent work experience.

Benefits

• Other rewards may include short-term or annual bonuses
• long-term incentives
• on-the-spot recognition