Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)
Strong experience with SQL, data querying, and working with structured/unstructured data
Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end
Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows
Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences
Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes
Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems

100% premium coverage for employee health insurance premiums and partial coverage for dependents.
Health Savings Account with a company contribution
Flexible Spending Account Options: Health Care and Dependent Care
Dental, Vision, and Life Insurance
11 paid company holidays plus generous Paid Time Off (PTO) policy
Plus stock options so that you can participate in the company’s success!

Customer Success Engineer

Key skills