HR Operations Partner – Flutter Functions

Role Overview

• Oversee the end-to-end background verification process
• Act as the go-to resource to manage all queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions
• Responsible for contacting prospects to obtain missing information
• Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner
• Write detailed reports with high accuracy, flagging any discrepancies, and share findings
• Quality check files to ensure the BGC-specific standards are met
• Resolve prospects’ concerns and answer their questions in a timely manner
• Provide solutions to prospects, TA, & vendor, gaining their trust while enhancing long-term partnerships
• Monitor the completion of employee queries end-to-end
• Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management
• Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations
• Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services
• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines
• Achieve key performance indicator (KPI) goals and objectives in line with the organisation’s goals
• Manage confidential and sensitive employee information and adhere to strict data privacy standards
• Continuously dive deep to find new ways to improve the employee experience and speed of resolution

Requirements

• 3+ Years of minimum experience in HR, preferably from BGC background
• Ability to comprehend & articulate complex issues to simple
• Strong English communication abilities, both oral and written
• Experience working within international HR Operations, TA and vendor with knowledge of employee BGC processes is preferred
• Focused on employee experience and efficient process delivery
• Demonstrates a strong commitment to understanding and meeting the needs of stakeholders and customers
• Ensures that decisions and actions have a positive, lasting impact by delivering solutions that exceed expectations, building trust, and fostering long-term relationships
• Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success
• Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance
• Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge

Tech Stack

• Flutter

Benefits

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events