Own customer adoption, onboarding, and continued success at your customer base.
Document adoption and success
Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
Maintain a deep understanding of the customer’s business as well as their technical environment
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Extensive pre or post-sales experience within the software industry.
A proven track record of successfully managing and supporting enterprise-level customers in a pre or post-sales capacity.
Strong technical background combined with a deep sales and customer-centric orientation.
A proactive desire to learn and master new technologies.
Demonstrated interest or prior experience with performance monitoring tools (including infrastructure, application, web/mobile, or user experience).
Exceptional organizational skills, with the ability to maintain accurate, up-to-date project plans and documentation.
Professional fluency in English, plus proficiency in at least one additional language (French, Spanish, Italian, or Portuguese).

Technical Success Manager II

Key skills