Technical Implementations Manager

Role Overview

• Configure and implement support products i.e. Digital, Onboard and Lend
• Document client and internal discussions and decisions.
• Conduct client meetings and provide consultation to the client during the conversion and implementation process.
• Demonstrated ability to lead, mentor, and develop high-performing teams
• Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
• Familiarity with emerging AI tools and technologies to enhance productivity, streamline workflows, and support client implementations.
• Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
• Communicate progress and any potential problems to management for awareness and/or resolution.
• Review Product Release documentation to understand necessary configurations needed to test new features and functionality
• Test new features and functionality
• Develop and maintain procedures that are essential to client implementations
• Engage with clients and evaluate readiness for conversion.
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
• Analyze and conduct root/cause analysis on incidents during the implementation process.
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
• Maintain flexibility in schedule to allow for occasional travel.
• Perform all other related duties as required or assigned.

Requirements

• Bachelor’s degree in related field
• 5+ years of banking or fintech experience, with at least 2+ years in a leadership or supervisory role
• Knowledge of customer service techniques and standards
• Strong working knowledge of online banking, onboard and lend platforms
• Proven ability to manage client meetings
• Proven development and motivational skills
• Several years of banking experience preferred
• Strong familiarity with operations support management hardware/software
• Working knowledge of Google Suite and Microsoft Office
• Working knowledge of JIRA, Confluence and Smartsheets
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance
• Health, Dental and Vision
• Flexible Paid Time Off