Internal Product Specialist – Equipment & Instruments

Role Overview

• Prepare quotations for laboratory equipment, including pricing, delivery, servicing, and whole-life costing.
• Respond to technical and commercial queries from customers and internal teams via phone, Teams, chat, and email.
• Investigate lead times and delivery specifications for equipment.
• Meet KPIs for quotation turnaround and conversion rates.
• Support cross-functional projects and reporting activities.
• Build and maintain relationships with suppliers to support business development.
• Identify cross-selling opportunities across related product portfolios.
• Participate in customer visits and sales conferences as needed.
• Assist the wider IPS team with queries outside the E&I portfolio to ensure efficient workflow and resolution.

Requirements

• Degree in a scientific discipline or minimum two years of laboratory experience.
• Strong knowledge of laboratory equipment and supplies.
• Solid technical understanding of the Capital Equipment & Instruments portfolio, including familiarity with key products such as CO₂ incubators, centrifuges, and autoclaves.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet tight deadlines.
• Proficiency in MS Office, CRM systems, and SAP.
• Collaborative mindset with flexibility to support broader business needs.

Benefits

• Access to career development and learning opportunities
• Inclusive culture that values diversity, equity, and belonging
• Competitive compensation and benefits package