Customer Service Representative

Role Overview

• Serving as the dedicated Single Point of Contact for customers
• Building strong, long-term relationships with customers
• Performing high-touch phone engagement and proactive outreach
• Investigating and resolving complex customer issues
• Monitoring customer activity for continued compliance to loan agreement
• Proactively identifying emerging risks and reporting to management
• Conducting proactive outbound calls to customers

Requirements

• Minimum 5 years of experience in customer service
• Strong problem-solving and analytical abilities
• Ability to conduct research and risk analysis
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent written and verbal communication skills
• Ability to take initiative and work autonomously

Benefits

• Health insurance
• Dental
• Vision
• Life insurance
• Paid time-off benefits
• Flexible spending account
• 401(k) with employer match
• ESPP