Key skills
Communication
About this role
Role Overview
- You represent a reputable service provider.
- You assist customers by phone, email, or mail.
- You help customers prepare invoices/billing statements and correct billing.
- You answer questions about invoices, process invoice corrections, and initiate dunning suspensions.
- You are responsible for sending invoices, billing statements, and meter-reading reports.
- You guide customers through creating their billing statements online.
Requirements
- Initial professional experience in telephone customer support or motivation for a career change into the role.
- Very good German language skills, both spoken and written.
- Good numerical aptitude.
- Quick comprehension and the ability to learn quickly.
- Basic PC/computer skills.
- Strong communication skills and the ability to engage customers.
Benefits
- Permanent employment contract, part-time or full-time (35–39 hours/week).
- A Spanish employment contract.
- A fixed monthly salary and on-time payment of your salary.
- Work location in Maspalomas at the southern tip of Gran Canaria.
- Intensive professional training including practical training days.
- Ongoing support from subject-matter contacts after training.
- Pleasant weather and a great team atmosphere.
- German-speaking team