Case Manager

Role Overview

• Conduct investigations and support disciplinary hearings under the Disciplinary Procedure and supporting People Leaders with Grievances raised by Employees
• Support people leaders with conflict issues and driving a speedy resolution
• Help manage the end-to-end process for tribunal claims and requirements for early conciliation
• Train, support, and guide leaders in all aspects of Case Management
• Produce Trends and Analysing data for all Business area on various Employee Relation aspects
• Responsible for identifying lessons learnt on all processes and identifying and implementing improvements
• Driving compliance and continuous improvement in all relevant policies, procedures and practice
• Identify legal challenges and resolutions
• Identify policy and procedure changes based on legal updates

Requirements

• Degree qualified in a Business or HR Discipline or equivalent experience
• Case Management experience
• Experience in managing tribunal claims, discipline, grievance, and conflict issues through the process
• Articulate, numerate with the ability to manipulate, and present data as required
• Comfortable around key tools including Excel, PowerPoint, Word
• Good working knowledge of HR processes and the relevant IT systems to support those processes, Workday would be an advantage
• Well-developed customer and relationship management skill set
• Ability to influence people leaders effectively in a business environment
• Problem solving approach to process improvement

Benefits

• Work in a safety-first environment were doing the right thing and keeping it simple are core principles.
• Join a culture that values making a real difference through your work.
• Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
• Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
• Collaborate and build relationships in a team-focused environment while also working independently.
• Take initiative, lead, and make smart decisions with confidence and support.
• Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.