Senior Forward Deploy Engineer

Role Overview

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS
• Execute deployments across the United States and Canada, including multi-site and hybrid environments
• Own infrastructure bring-up, platform configuration, and production readiness validation
• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers
• Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems
• Conduct field surveys to facilitate frictionless Galleon deployments
• Serve as the primary technical point of contact (L1) for assigned North American customers post go-live
• Own the technical success plan, adoption milestones, and operational maturity roadmap
• Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams
• Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs
• Acts as primary contact during escalations
• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
• Align deployment milestones, platform adoption, and operational maturity to customer business objectives
• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
• Regularly review progress against success plans with customer stakeholders and Armada leadership
• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
• Surface risks, dependencies, and blockers early and drive resolution with clear ownership
• Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins
• Drive platform adoption across new workloads, business units, and sites
• Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS
• Drive improved operational efficiency by integrating workloads into the Marketplace for easier deployment
• Ensure customer environments remain stable, secure, and production-ready
• Proactively identify scaling risks, architectural gaps, and technical debt
• Coordinate with Product, Engineering, and Support teams to resolve issues efficiently
• Operate confidently within US and Canadian data residency, privacy, and security expectations
• Support customer security reviews, audits, and governance processes
• Balance global delivery standards with regional regulatory and customer requirements
• Maintain disciplined access control, documentation, and operational hygiene
• Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement
• Mentor junior FDEs, TAMs, and delivery engineers as the region scales
• Contribute to deployment standards, runbooks, and repeatable best practices
• Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations
• Work with Sales on expansion planning while maintaining a trusted post-sale posture
• Provide structured feedback to Product and Engineering teams based on real customer usage

Requirements

• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
• Proven ability to own both hands-on delivery and long-term customer technical relationships
• Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
• Strong troubleshooting skills in live, production environments
• Experience supporting large enterprise or public sector customers in the US and Canada
• Willingness to travel across North America as required
• Clear, confident communication style suited for executive and senior engineering audiences.

Tech Stack

• Kubernetes
• Linux

Benefits

• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 15 paid company holidays per year