National Quality Improvement Manager – Human Services

Role Overview

• Provide strategic guidance, coaching, and resources to Quality Assurance staff and leaders across seventeen states.
• Support consistent quality standards and foster a strong culture of continuous improvement across services.
• Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
• Translate data insights into clear, actionable recommendations for QA teams and leadership.
• Develop and maintain standardized QA documentation, toolkits, and resources to support consistent quality practices.
• Support onboarding new QA staff and promote collaboration and shared learning across locations.

Requirements

• Bachelor's degree in health, human services, Quality/Performance Improvement, or related field; or equivalent experience.
• 3+ years of quality assurance/quality improvement experience in healthcare, multi-site or multi-state healthcare, human services, or Medicaid-funded settings.
• Ability to interpret KPI dashboards, audit findings, and convert insights into practical actions.
• Working knowledge of QA document development and management as well as working knowledge of quality audit methodologies and root cause analysis.
• Proficiency with productivity and collaboration tools (e.g., SharePoint/Teams, CoPilot, document management systems, dashboards/BI viewers, Microsoft 365, excel).

Benefits

• Starting $105,000 annually, fixed rate.
• Remote work environment
• 401 K plan with employer match after one year of service
• Company-Provided Hardware and Cellphone Stipend
• PTO that increases with tenure, PTO donation options, and paid sick leave
• Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA)
• 100% company-paid long-term disability and life insurance
• National Brand Discounts, Employee Referral Program, and Employee Assistance Program
• Mileage reimbursement for business travel