Key skills
Project ManagementCustomer SuccessAccount ManagementSales
About this role
Role Overview
- You will be working with high visibility accounts in the Life Sciences industry
- Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
- Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
- Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
- Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
- Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
- Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
- Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.
Requirements
- 8+ years of Customer Success, Project Management, Program Management or relevant industry experience
- Bachelor's Degree or equivalent experience
- Ability to travel ~25% of time
Benefits
- Eligible employees have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock.
- Certain roles may also be eligible for participation in our equity programs.
- Employees may be eligible for medical, dental and vision insurance.
- Paid time off and sick leave.
- Tuition reimbursement.
- 401(k) contributions and employer match.
- Flexible spending accounts.
- Life insurance.
- Disability coverage.
- If you are an office-assigned employee, a generous commuter subsidy.