Take full ownership of a core product pillar within the Laivly platform, from defining the roadmap and strategy to driving end-to-end product outcomes and cross-functional alignment.
Define and drive product strategy for your product area, connecting roadmap decisions to company objectives
Identify high-impact opportunities through customer insight, data, and market understanding
Own roadmap prioritization and make clear tradeoff decisions
Lead discovery with customers to deeply understand workflows, pain points, and opportunities
Translate real-world operational challenges into scalable product solutions
Act as the voice of the customer internally
Lead complex initiatives across multiple teams from concept to launch
Partner closely with Engineering and Design to deliver high-quality solutions
Ensure product releases are aligned with customer needs and business goals
Define success metrics and evaluate product performance
Use data, experimentation, and customer feedback to guide decisions
Continuously iterate and improve product outcomes
Drive alignment across Product, Sales, Customer Success, and Marketing
Support go-to-market efforts including positioning, launches, and adoption
Influence stakeholders at multiple levels, including leadership
Stay current on AI, automation, and customer experience trends
Identify opportunities to extend Laivly’s platform capabilities
Contribute to shaping the future direction of the platform

5–8+ years of experience in Product Management within B2B SaaS environments
Experience owning a product area or major product initiatives end-to-end
Strong ability to operate in ambiguity and drive clarity
Demonstrated experience influencing cross-functional teams and stakeholders
Experience working with AI, automation, or data-driven products is a strong asset
Deep understanding of customer workflows, ideally within customer experience or contact center environments
Strong analytical mindset with experience using data to drive decisions
Ability to balance strategic thinking with execution
The ability to challenge assumptions and influence strategic direction
Comfort making high-stakes decisions with incomplete information
The capacity to bring both structure and speed to team operations

Senior Product Manager

Key skills