Oversee solutioning, developing and maintaining systems that support the Engineering and Construction team
Evaluate, design, document, implement, test and performance for various systems
Work closely with internal IT business partners and 3rd Party Development teams to support the Business Operations team
Drive automation, process efficiency and customer service support
Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc.
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
Present program updates/status to leadership and stakeholders
Ability to prioritize system enhancements request

Bachelor's in network technology/engineering or relevant professional experience
7 years’ experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
Experience with IT systems requirements & development, agile processes, end to end & UAT testing
Application specific experience: IQGeo, AutoCAD, MicroStation
UI/UX
JavaScript, React JS
Experience with data visualization tools (Power Platform, Big Query or Data Lake)
Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
Demonstrated experience in crisis management
Firm grasp of networking concepts including Fiber and PON networks
Ability to understand and explain complex technical information
Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
Program/Project Management experience
Ability to work successfully in both a team environment and independently
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

Competitive compensation
Comprehensive benefits package including medical, dental, vision, and life insurance
401K plan with company match
Paid time off
Employee assistance program
Wellness programs
Professional development opportunities
Flexible work arrangements

System Support Manager – Engineering & Construction Applications

Key skills