Facilitate new hire onboarding and deliver training programs for inside sales and non‑sales associates (virtual, in‑person, and blended)
Partner with sales, training leaders, and subject matter experts to assess needs and design effective training and change‑management solutions
Create engaging, interactive learning content and curriculum that improves knowledge retention and adoption
Evaluate training effectiveness, user adoption, and performance data; recommend and implement continuous improvements
Support learning operations, including training logistics, materials, agendas, and feedback to process owners on user challenges
Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team
Requirements
Bachelor's degree in education, business, instructional design or a related field
At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms
Experience with project and/or change management
Certified Trainer, Salesforce Administrator, Change Management Professional, or willing to obtain certification within 12 months of hire
Excellent communication, presentation, and facilitation skills
Ability to work independently and as part of a team
Ability to adapt to changing needs and priorities
Impeccable organizational skills
Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content
Benefits
flexible time off for exempt associates
paid time off for non-exempt associates
up to 12 paid holidays per year
health benefits (including medical, dental, and vision plan options and health spending accounts)