US Service AnimalsRemote
Retention Specialist – Call Center, Customer Retention & Save Calls
Florida, United States of America
Full Time
3 weeks ago
$15 - $16 USD
No Visa Sponsorship
Key skills
Negotiation
About this role
Role Overview
- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
Requirements
- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet and distraction-free workspace
Benefits
- Health, Dental, Vision, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program