Claims Manager

Role Overview

• Manage the following job titles:
• Claims Processor: Entry-level adjusters who handle incoming emails, fast-track claims, wellness claims, and other tasks as assigned
• Claims Adjuster: Adjudicate claims according to policy terms, review medical records, process determinations, verify coverage, consult with veterinary practices, maintain quality assurance, and productivity
• Senior Claims Adjuster: Adjudicate claims according to policy terms, review medical records, process determinations, verify coverage, consult with veterinary practices, maintain quality assurance and productivity, participate in SOP creation, handle customer escalation calls, process first-line reassessments, and support other adjusters.

Requirements

• Minimum of five years of experience as a veterinary technician.
• Bachelor's degree in veterinary science, CVT, or equivalent preferred.
• Property and Casualty Adjuster license in good standing preferred; ability to complete and pass state adjuster licensing.
• Reliable with good attendance.
• Able to work a minimum of 40 hours per week, with occasional weekends and extra hours as needed.

Benefits

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount
• up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering
• earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)