About this role

Provide white-glove, dedicated account support to premium enterprise customers
Collaborate cross-functionally with Sales, Customer Success, and Professional Services teams
Lead the troubleshooting and resolution of advanced technical issues
Act as a bridge between customer and Notion engineering teams
Create, refine, and scale support processes
Collaborate on the creation and maintenance of both internal knowledge and customer-facing documentation
Engage in regular executive reviews with customers

10+ years of experience in B2B customer-facing technical roles
deep understanding of customer lifecycle management
adept at working cross-functionally with stakeholders
experience advising customers on AI tool adoption
extensive experience with REST APIs
log analysis
Single Sign-on protocols
advanced troubleshooting techniques
experience advising both technical and non-technical stakeholders
extensive experience of troubleshooting across both desktop and cloud applications

Enterprise Technical Support Specialist

Key skills