Client Implementation Manager, Vice President

Role Overview

• Work in a leadership role on client facing Alpha implementation programmes
• Take responsibility for overseeing and managing significant elements or phases of a client implementation programme
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
• Support the Client Implementation Executive in ensuring on timely delivery of the program
• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
• Support the design of the program Milestone planning and sequencing of the phases for the program
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan
• Monitor expenditure costs against delivered and realised benefits on behalf of the program
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose
• Support capturing of business requirements, reaching agreement on Target Operating Models
• Supporting the Client Implementation Executive in managing risk to the program's successful outcome and change control process
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Requirements

• Experienced Project/Program management candidate
• In-depth experienced of the full lifecycle of complex FS technology and services projects
• Leadership and ability to bring together teams across different levels and disciplines within the organisation
• Willingness to drive resolutions & own outcomes
• Strong critical thinking, problem solving, decision making and relationship management skills
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
• Microsoft Office suite experience

Benefits

• Generous medical care
• Insurance and savings plans
• Flexible Work Program
• Development programs
• Educational support
• Paid volunteer days
• Matching gift program