Key skills
AICustomer Success
About this role
Role Overview
- Build trusted, long-term relationships as the M&A legal SME with law firms
- Manage pilots, design tailored onboarding programs for clients and ensure regular cadence, engagement and adoption of the platform
- Translate M&A legal workflows into actionable product feedback
- Managing onboarding and providing tailored demonstrations
- Translating real-world legal needs into technical requirements
- Facilitating feedback loops with engineers to improve platform accuracy and usability
- Identifying patterns in daily legal tasks to determine which processes can be optimized or automated
- Work closely with BDM's, Customer Success Lead and internal product developers and team to maximize platform value, customer experience and the renewal process
Requirements
- 5-8 years PQE in a law firm and / or in house roles
- Deep expertise practicing in M&A law
- Based in Sydney or willing to move to Sydney
- Can demonstrate skills and passion for innovation in law
- Ideally exposure in the roll out or adoption of legal tech / AI within legal teams
- Can thrive in a start up environment
Benefits
- Great salary
- Share options post probation