Key skills
ShopifyCommunication
About this role
Role Overview
- Handle customer inquiries via email/chat (orders, shipping, product questions)
- Manage support tickets through Shopify and/or helpdesk tools
- Process returns, refunds, and exchanges
- Respond to athlete community questions and social media DMs
- Maintain high customer satisfaction and fast response times
Requirements
- Strong written English communication
- Previous e-commerce customer support experience
- Familiarity with Shopify and/or helpdesk tools (e.g., Gorgias, Zendesk)
- Organized, reliable, and proactive
- Passion or understanding of health, fitness, or sports is a plus
Benefits
- Competitive Salary in USD
- Work From Anywhere