Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients
Draft project plans containing the implementation details and timelines, including risk analysis
Ensure the deadlines for implementation are met
Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators
Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients
Assist the support team with any client configuration issues
Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
Assist clients with the coordination of GlobalLink connectors upgrades
Create custom reports for clients in MySQL
Mentor new team members as needed
Provide trainings as needed to clients

Minimum Bachelor’s degree or its equivalent
Minimum of 1-2 years of experience in a client-facing role
Project management and client solution implementation experience
Experience troubleshooting technical issues and reading logs
Experience working with web technologies (web servers, application servers, Tomcat, etc.)
Experience with Linux
Understanding of Scripting and Regular Expressions
Basic knowledge of Unix
Knowledge of SQL and API/Postman

Full social insurance coverage
Transportation allowance (up to JPY 30,000 per month)
Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave
Annual health check-up (once per year)
Free drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room (Tokyo only)
Fresh fruit provided twice a month (Tokyo only)
Annual volunteer hiking event, as well as seasonal employee engagement events

Solutions Engineer – Japanese/English Speaker

Key skills