Acting as the first point of contact for all SMB clients' journey with Beyond
Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
Performing regular check-ins with key stakeholders to ensure customer goals are being met
Proactively managing relationships with accounts to maintain overall customer health
Monitoring and reporting on the health and risk of accounts
Securing annual subscription renewals
Responding to requests for support in a timely manner
Documenting learnings to assist troubleshooting efforts of other team members
Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
Contributing to the development of customer support processes as our customer base continues to grow

1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management
French and full proficiency in English are required
Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
Experience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software (Saas exposure)

Customer Success Manager – English, French

Key skills