Sales Technology Business Analyst

Role Overview

• Drive Business Solutions: You will work directly with stakeholders to understand how the business operates today — and where it needs to go tomorrow.
• Facilitate and coordinate enhancements to our cutting-edge sales systems, making data-driven decisions using the latest tools and technologies.
• Engage with stakeholders, vendors, and developers to deliver top-notch solutions that enhance sales efficiency and effectiveness.
• Turn Ideas into Working Solutions: You’ll serve as a key connector between the business and technical teams, documenting solution designs, coordinating priorities with developers, and working with vendors.
• Enable and Train Users: Identify training needs based on user roles and responsibilities and help develop training plans that support effective adoption.
• Provide Second-Level Support: Help keep the system running smoothly by resolving assigned service requests within SLAs, investigating issues, and escalating when appropriate.

Requirements

• Candidate must be based in New Jersey
• Must have experience with cross functionally with a Sales team
• 5+ years of experience with CRM products with the majority of experience in the Microsoft Dynamics 365 and Power Platforms
• Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM
• Hands-on experience with Microsoft Dynamics 365 CRM modules and Power Apps technical solutions
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience developing and deploying business applications using Microsoft’s Dynamics Power Platform
• Experience with the design of conceptual architecture and technical solutions
• Experience working with a team to deliver large, complex technology projects
• Experience with multiple full life cycle implementations of Microsoft Dynamics CRM
• Problem solving and troubleshooting skills
• Experience Interviewing users and business owners to gather requirements and write Functional Specifications
• Ability to change directions quickly and nimbly.

Benefits

• Competitive salary wage ranging from $90,000 to $115,000, based on your experience and technical expertise
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
• Comprehensive medical coverage with employee premiums as low as $40 per month
• Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions
• 18 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work
• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases