Serve as the primary contact for healthcare institutions, ensuring optimal support and organization for the training projects booked with us
Organize the start of course projects and act as the main point of contact for your client throughout the entire project, continuously developing existing processes (time management, reporting, meetings, planning required internal and external resources, etc.)
Work closely with the Operations team to ensure all Project Deliverables are completed on time and to the highest quality
Build a trusted and strategically valuable relationship with all stakeholders through proactive and effective communication
Keep all relevant data up to date in the CRM system
Identify upsell opportunities with clients and execute them independently or in collaboration with the Key Account/Sales team
Provide proactive feedback and contribute to strategic process optimization

You have a university degree or a commercial/business qualification and at least 2 years of experience in account management
You embrace the start-up mindset and are eager to take ownership, optimize processes and help out where needed
Customer satisfaction and retention are important to you, and you can communicate effectively with our diverse stakeholders
You are a committed team player: you achieve the best results in a team and coordinate closely with colleagues from Sales and Operations
You maintain an overview even in stressful situations and know how to set the right priorities
You are digitally savvy and have experience using a CRM tool. You are also confident with Office programs and other digital tools
You have excellent German language skills (C2 level) and very good English skills (company language is English)

Approachable leadership and transparent communication — at Lingoda every voice counts!
Company events and colleagues who enjoy networking + budgets for team-building activities
An inclusive environment with strong team spirit and a passion for languages
A well-structured and engaging onboarding process that sets you up for success
The option to work from home or from our office in the heart of Berlin
An education fund because we want our employees to grow
Free access to our language courses
Mental health programs
Employee social benefits and pension schemes
Discounted Urban Sports memberships (EU-wide)
Public transport discounts in Berlin
30 days of annual leave
Free snacks and drinks in the office
Modern hardware required for your work (not applicable for freelancers)
Flexible working hours****

Account Manager – all genders

Key skills