Global Workday Analyst

Role Overview

• Provide Workday training: Deliver stakeholder training for all levels of employees and produce/maintain Knowledge Articles and training materials as required.
• Working with the wider HR Team: Ensure that the quality and consistency of system and process information is enhanced and maintained, investigating, and resolving system issues as they occur.
• Service & Incident Management: Ensure operational effectiveness by managing the ServiceNow queue. Review, analyse, and troubleshoot Tier 1 & 2 support requests (e.g. security assignments, password issues, rescinds, and corrections), resolving them directly or delegating to Tier 3 as required.
• Audit & Access Control: Take ownership of the creation and distribution of access management reporting to satisfy internal and external audit requirements. Regularly review system permissions to ensure compliance and maintain a robust audit trail.
• Process Optimisation: Continually identify opportunities to drive automation, improve efficiency, and enhance the overall employee and HR experience.
• Reporting & Analytics: Develop and maintain complex Workday reports (matrix, composite, dashboards). Use data to identify trends and add efficiency to support team procedures while ensuring strict data privacy standards.
• SDLC Support: Partner with Global Solution Managers and technical teams throughout the system development life cycle, from requirements and design to testing and deployment.
• Release & Update Management: Support semi-annual Workday releases and specialised system updates by performing regression and unit testing to ensure zero-impact transitions.
• Data Management: Execute mass data loading strategies (Workday EIBs or equivalent) for business cycles, deployments, and Merger & Acquisition activities, ensuring high standards of data integrity.
• Knowledge Management & Training: Produce and maintain Knowledge Base (KB) articles and documentation. Take an active role in user empowerment by designing, creating, and hosting engaging training sessions for stakeholders to drive system proficiency.
• Cyclical Processes: Drive the completion of processes such as performance reviews, period schedules, and end-of-year time-off actions.

Requirements

• 2+ years of previous HRIS support experience at level 2 support, with Workday Functional Administration around HCM (hire to retire)
• Experience managing service requests via a ticketing system (e.g. ServiceNow) and an understanding of Continual Service Improvement (CSI).
• Have experience in processing Enterprise Interface Builder (EIB) for mass data uploads
• Experience with other functional areas of Workday such as Access Management, Advanced Reporting
• Experience with Learning Management Systems (e.g. Cornerstone), Recruiting/Referral tools, or Talent platforms (Career+).
• Development of complex dashboards, matrix/composite reports, and experience with Workday Integrations.
• Broad understanding of the HR lifecycle (Recruitment, Onboarding, Performance, Compensation, and Payroll) and how technology supports these functions.
• Customer Focus: Understanding and regularly checking the needs of global HR partners and internal employees.
• Communication & Facilitation: Confident in presenting complex system information clearly; comfortable creating training materials and hosting live training workshops for various stakeholder groups.
• Technical Problem Solving: An analytical and creative mindset capable of troubleshooting complex system errors and data discrepancies.
• Influence & Impact: Ability to communicate technical language to non-technical HR stakeholders to encourage system adoption.
• Data Privacy & Compliance: High degree of discretion and understanding of Global Data Privacy Standards (GDPR) and the importance of rigorous audit reporting.
• Agility: Comfortable working in a fast-paced, global environment with a willingness to learn and challenge existing processes and able to communicate expectations clearly.
• Relevant/Desired Qualifications: Demonstrable experience working with Workday, Experience supporting multiple Workday modules

Tech Stack

• SDLC
• ServiceNow

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking