Client Engagement Director, Medical Communications

Role Overview

• Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
• Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
• Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
• Lead scoping and SOW development including Charge Orders, managing execution through client systems.
• Ensure projects are delivered on scope, on time, on budget, and to quality standards.
• Manage and develop Manager
• and Coordinator-level staff through coaching, feedback, and career development.
• Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Requirements

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred)
• 8 – 10 + years of experience in medical communications, medical education, pharma marketing, or related fields
• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
• Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
• Advanced financial acumen including forecasting, SOW development, and profitability management
• Exceptional written, verbal, and presentation skills with executive-level client presence
• Strong organizational and prioritization skills in a fast-paced environment
• Proven problem-solving, negotiation, and conflict resolution skills
• Ability to collaborate effectively with cross-functional teams
• Demonstrated people leadership, coaching, and performance management capabilities
• High attention to detail with commitment to quality and compliance
• Proficiency with Microsoft Office and project management systems

Benefits

• Meaningful work and a true sense of community and fun
• Celebration of employees
• Recognition as a Great Place to Work