About this role
Role Overview
- Provide Tier 3 support for technical and software issues
- Mentor and coach Tier 2 Support Analysts
- Analyze and resolve complex product issues
- Document solutions and produce written guidance
- Communicate effectively with stakeholders
- Develop your own skills while guiding others
Requirements
- Strong problem-solving skills
- Excellent Technical/Application skills
- In-depth Keyloop product knowledge
- Coaching skills to guide Tier 2 Support Analysts
- Ability to identify root causes of problems
- Analytical mindset
- Flexible approach to working practices.
Benefits
- An inclusive environment to thrive
- We’re committed to fostering an inclusive work environment.
- Celebrating diversity and different lifestyles every day.
- Encouragement to explore growth opportunities and career support.