Operate and maintain application/web servers (IIS, Apache, Tomcat, WebSphere) and messaging platforms (IBM MQ) in line with SLA requirements
Deploy configuration changes, manage runtime parameters, and maintain version-controlled artifacts
Handle TLS/certificate lifecycle management (installation, renewal, validation, bindings, cipher configuration)
Monitor system health (JVM, GC, thread pools, MQ queues, logs) and respond to alerts and incidents
Apply patches, fix packs, and updates during controlled change windows with proper validation and rollback
Collaborate with network and security teams on load balancing, WAF, DNS, and routing configurations
Support deployments, go-lives, and release activities (including blue/green scenarios)
Maintain documentation (runbooks, SOPs, knowledge base) and ensure accurate CMDB data
Participate in troubleshooting, performance tuning, and DR testing activities

Hands-on experience with IIS, Apache, Tomcat, WebSphere, IBM MQ or similar middleware platforms
Strong understanding of TLS/certificates (keystore/truststore, cipher suites, HSTS)
Knowledge of reverse proxies, URL routing, load balancers, and WAF integrations
Ability to analyse logs and troubleshoot middleware-related issues
Basic understanding of performance tuning (JVM, connection pools, MQ flows)
Familiarity with monitoring, SIEM, and telemetry tools
Experience with deployment processes, change management, and configuration versioning
Understanding of security principles, service accounts, and system hardening
Basic scripting skills (PowerShell, Bash, or Python) are a plus

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Middleware Support Analyst

Key skills