Finance Vendor Governance Program Manager

Role Overview

• Own and manage the enterprise vendor financial governance program, including standards, controls, workflows, documentation, and performance monitoring.
• Establish and maintain governance frameworks to ensure vendor financial terms are implemented and maintained in alignment with contractual, regulatory, and operational requirements.
• Serve as a primary point of accountability for vendor financial governance issues, risks, and escalations.
• Act as a strategic liaison across Finance, Operations, Compliance, and Markets to ensure vendor payments are accurate, timely, and aligned with contract terms, performance standards, and business expectations.
• Influence and coordinate stakeholders to drive alignment, resolve issues, and ensure consistent execution of vendor governance practices across the enterprise.
• Represent Finance Vendor Governance in enterprise-wide workgroups and initiatives, advancing standardization and program maturity.
• Serve as a subject matter expert for vendor and provider contracts by interpreting financial, business, and regulatory terms and translating them into operational requirements and controls.
• Provide guidance to internal stakeholders on contract interpretation, financial implications, and governance requirements.
• Oversee vendor performance monitoring, including SLAs, deliverables, turnaround times, and reporting requirements.
• Develop, track, and manage performance improvement plans, including financial penalties, credits, and utilization metrics to ensure adherence to contractual obligations.
• Identify and address performance, compliance, and financial risks through data driven analysis and corrective action planning.
• Lead preparation for and support internal and external audits, regulatory reviews, and risk decision memorandums (RDMs) related to vendor sourcing, oversight, and financial controls.
• Ensure documentation, controls, and processes support audit readiness and regulatory compliance.
• Drive continuous improvement initiatives related to vendor onboarding, implementation, payment processes, and compliance readiness.
• Analyze data and reporting to identify gaps, risks, and opportunities to improve vendor performance, payment accuracy, and operational efficiency.
• Develop and maintain program documentation, including contracts, templates, playbooks, and standard operating procedures, ensuring consistency and scalability.
• Prepare and deliver market level and enterprise reporting on vendor performance, financial compliance, risks, and program outcomes.
• Serve as a liaison between market stakeholders and corporate teams to ensure transparency, alignment, and issue resolution.

Requirements

• Bachelor's degree in Business Administration, Finance, Healthcare Administration, Accounting or related field required
• Seven (7) years of vendor governance, financial operations, healthcare administration or related operational oversight roles required
• Three (3) years of experience interpreting and applying contractual terms, service level agreements (SLAs), and regulatory requirements required
• Demonstrated experience supporting vendor onboarding, implementation, and ongoing operational oversight, including financial accuracy, payment validation, and performance monitoring required
• Experience supporting internal and external audits, regulatory reviews and vendor compliance activities required
• Experience working in regulated healthcare environments such as health plans or managed care organizations, with exposure to Medicaid, Medicare, and/or value‑based care programs required

Benefits

• Health insurance
• Comprehensive total rewards package
• Bonus tied to company and individual performance
• Professional development opportunities