In-the-know of daily emerging issues across all social media channels, identifying trends and potential risks in real time
Assist with reporting and data collection, including quarterly reports, social listening insights, deep dives, performance analytics and quality assessments
Evaluate the need for response strategies and communicate proactively with leadership and key stakeholders to ensure alignment
Assess and measure the effectiveness of campaigns and projects, leveraging data to drive continuous improvement
Manage cross-regional teams by coaching, delivering feedback, and fostering a high-performance culture
Conduct quality assurance reviews to ensure our social presence is accurate, timely, and impactful
Foster strong stakeholder relationships across Community Support and Communications, collaborating on initiatives involving Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, Marketing, and Reputation
Requirements
5+ years of demonstrated experience in social media, communications, customer service, strategy, crisis, and project management
Proven leadership skills with a track record of delivering results to a cross-regional team in fast-paced environments
Exceptional written and verbal communication abilities, adept at influencing stakeholders at all levels across the organization
Strong business acumen with advanced problem-solving, analytical, and critical thinking skills
Highly organised with the ability to manage multiple projects and tasks simultaneously
Proficient in utilising data tools to extract insights and develop reports and deep-dive analyses
Genuine passion for Airbnb’s mission, with a proactive approach to learning and continuous improvement.
Benefits
Our job titles may span more than one career level.
The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.