ICU MedicalRemote
Clinical Nurse Consultant – Customer Success
Connecticut, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Key skills
TableauGoAnalyticsCRMLeadershipCommunicationCollaborationCustomer SuccessSales
About this role
Role Overview
- Customer Engagement & Support o Serve as the primary clinical contact for assigned post-implementation accounts. o Provide timely responses to customer inquiries and proactively follow up to ensure satisfaction. o Deliver customer-facing presentations and training as needed.
- Cross-Functional Collaboration o Partner with Sales and professional services to develop strategies that enhance customer experience. o Collaborate with the Implementation Team, Technical Support Center (TSC), and Global Complaint Management (GCM) to ensure coordinated post-go-live support.
- Support Data Analytics Program o Ability to analyze infusion data o Ability to analyze and interpret clinical reports across multiple infusion platforms o Present data analysis and strategies to customer stakeholders to improve outcomes
- Performance Monitoring & Strategic Insights o Create, implement, and monitor key performance indicators (KPIs) that drive long-term customer success. o Provide clinical expertise to enhance the customer experience in support of customer satisfaction initiatives
- Tools & Documentation o Develop customer-facing tools, templates, and status reports for leadership and Professional Services. o Maintain accurate and timely documentation of customer interactions, communications, and complaints in the business automation system.
- Product Expertise o Maintain a deep understanding of ICU Medical’s infusion products and services to provide expert guidance and support. o Strong clinical practice background Customer Success Nurse Consultant
Requirements
- BSN required
- Unrestricted [RN] nursing license required
- Unrestricted driver license required
- Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields.
- Experience in clinical consulting, clinical informatics, or post-implementation support is highly desirable.
- Experience in clinical education and leadership is a plus
- Experience using Tableau is a plus
- Strong communication, presentation, and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM/business automation systems.
Tech Stack
- Tableau
Benefits
- Up to [50 %] travel may be required for customer site visits, optimization, and support